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FAQ

  • AC Repair

    • What Is Considered an Air Conditioning Emergency?

      While it is always in your best interest to address potential AC issues sooner rather than later, some air conditioning problems require immediate attention to prevent damage to your system and ensure your comfort and safety. That's why our team at Above + Beyond is available 24/7 to address any air conditioning emergencies you may encounter. Day or night, we can get to you quickly and work to restore your cooling equipment.

      The following scenarios are generally considered AC emergencies:

      • Complete system failure. When your air conditioning system completely stops functioning during a heatwave, it's more than an inconvenience – it's an emergency. A total failure can result from various issues, such as a blown fuse, a malfunctioning thermostat, or more severe internal problems. Our technicians can efficiently diagnose the underlying cause and perform the necessary repairs so that your home or business can return to a comfortable temperature as soon as possible.
      • Refrigerant leaks. Refrigerant leaks not only affect your unit's ability to cool your home or business but can also pose health risks and harm the environment. Signs of a leak include poor cooling performance and a hissing sound near the lines or coils. Our team is trained to handle and dispose of refrigerant safely. We can then repair or replace the damaged components to restore your system's efficiency.
      • Water leaks. Water pooling around your air conditioning unit often indicates a clogged condensate drain line or a broken condensate pump, which can lead to water damage in your home or commercial property. Our professionals can unclog the drain line, repair the condensation system, and check for underlying issues that may contribute to moisture problems to help prevent extensive and costly water damage.
      • Electrical malfunctions. Any electrical malfunction, such as frequent tripping of circuit breakers or unusual burning smells, requires urgent attention. Electrical problems pose a significant fire risk and can damage your air conditioning system. Our Oklahoma City air conditioning repair technicians have the expertise to identify faulty wiring or components, correct the electrical faults, and minimize the risk of further electrical hazards so that your system can operate safely.
    • What Is the Typical Cost for AC Repair?
      Air conditioning repair services tend to cost between approximately $300 and $500, depending on the complexity and severity of the issue being addressed. At Above + Beyond, we make every effort to offer competitive pricing and keep our rates reasonable so that our customers can access high-quality repair solutions at an affordable price.
    • Can I Schedule Same-Day Air Conditioning Repairs?
      Yes, we offer same-day repair services. When you give us a call, we can work with you to schedule an appointment as soon as possible.
    • What Are Some Common Causes of Air Conditioning Problems?
      Common causes of air conditioning problems include clogged filters, refrigerant leaks, faulty thermostats, electrical issues, and compressor failures. Our skilled technicians are trained to diagnose and repair these issues efficiently and effectively.
    • How Often Should I Have My AC Unit Serviced?
      To maintain optimal cooling performance and reduce the likelihood of breakdowns that require expensive repairs, we recommend having your air conditioning system inspected and serviced at least once a year. If you have an older unit or live in an especially dusty environment, more frequent service may be necessary.

  • Air Duct Cleaning

    • How Often Should I Clean My Air Ducts in Oklahoma City?
      The recommended frequency for air duct cleaning depends on a variety of factors, such as the type of property and the condition of your HVAC system. If your property includes pets, smokers, or household members with allergies, more frequent cleaning may be necessary to maintain healthy indoor air. Our experts recommend cleaning your ducts at least once every 3-5 years for optimal performance!
    • Can Air Duct Cleaning Reduce My Energy Bills?
      Absolutely! Keeping your ducts and air vents clean and debris-free prevents your HVAC system from working overtime, reducing waste and saving you money on monthly bills.
    • Can I Clean My Air Ducts Myself?
      While we believe you can do anything you set your mind to, we highly recommend leaving air duct cleaning to the professionals! Cleaning air ducts is not a simple vacuum job. A licensed expert will have the professional-grade tools, equipment, and expertise necessary to tackle your next duct cleaning safely and effectively, preventing dangerous hazards while saving you the headache of botched DIY solutions. With years of experience in commercial and residential air duct cleaning in Oklahoma City, you can trust Above + Beyond to get the job done safely and correctly!
    • What Are the Risks of Ignoring Dirty Air Ducts?
      Allowing dust and other particles to build up inside your HVAC system can lead to a myriad of serious problems. In addition to adverse health effects like shortness of breath, chest pain, asthma flare-ups, respiratory illnesses, and allergies, neglecting regular duct cleaning can also cause expensive property damage due to mold growth, pest infestations, and other issues. Luckily, you can avoid these problems by properly maintaining your ductwork system with the help of a licensed professional!
    • Does Air Duct Cleaning Help with Allergies?
      Absolutely! Investing in regular duct cleaning can significantly reduce allergens in your property and prevent the risk of asthma attacks, sinusitis, and other respiratory problems and illnesses. At Above + Beyond, the last thing we want is for your household to experience preventable harm due to dirty air ducts. If you’re on the fence about duct cleaning, don’t hesitate to contact our experts for a professional inspection! We offer convenient scheduling and weekend appointments for your convenience.
    • How Long Does Air Duct Cleaning Take?
      It depends. The air duct cleaning process typically takes a few hours, but this can vary based on a property’s specific usage patterns, maintenance frequency, existing HVAC system, and other unique factors. When you call Above + Beyond for professional duct cleaning, our experts will take plenty of time to get the job done right—not rushed. Our technicians can carefully inspect your home or business to give you a better estimate of the anticipated timeframe. We also offer free estimates for your convenience!
    • Does Air Duct Cleaning Remove Mold & Bacteria?
      Absolutely! Our experts use HEPA vacuums and other high-tech equipment to safely eliminate harmful mold and bacteria from your vents and air ducts, allowing you and your loved ones to breathe easier while enjoying optimal comfort.
    • Do Your Air Duct Cleaning Services Include My Entire HVAC System?
      At Above + Beyond, we go all in! When your household’s health is on the line, don’t waste your time and money on cheap labor or “bare minimum” solutions. Our team knows professional duct cleaning isn’t just about your vents or ducts, which is why we thoroughly inspect your entire HVAC system from top to bottom to ensure your family is only breathing clean, healthy air.
    • Can Regular Air Duct Cleaning Save Me Money?

      Yes! While the air duct cleaning process might seem like an unnecessary expense, investing in regular cleanings can save you money in the long run. In addition to preventing future HVAC problems and reducing overall operation costs, the peace of mind of knowing your loved ones are protected from serious health risks is priceless.

      At Above + Beyond, we take pride in offering reasonable rates and never charge our customers for anything they don’t actually need. When you hire us, our experts can work to improve the health and quality of your indoor environment with care and professionalism!

  • Water & Sewer Lines

    • Why Do I Smell Sewage in My Home?
      If a bad odor is seeping into your home through the drains, you may have a problem with your sewer line. Get in touch with a plumber ASAP to prevent any health risks.
    • What Causes Sewer Back-ups?
      Several things can cause your sewer to back up including the buildup of sludge, tree roots, defective pipes, and more. If you notice any foul odor from your drains or are experiencing frequent backups, you may be dealing with a severe blockage on your sewer pipes.

  • Water Heater

    • Why is My Water Heater Making a Popping Sound?
      Rumbling and Popping noises in the water heater are mainly caused by the buildup of sediment in the tank. Though it is not dangerous, it can compromise the efficiency of the tank and reduce the lifespan of the water heater.
    • How Frequently Can I Flush Out My Water Heater?
      Experts recommend that water heaters be flushed annually. This process clears out mineral and sediment buildup and adds years to your water heater’s lifespan.

  • Drain Cleaning

    • How Can I Unclog My Tub?
      Unclog any tub in your home using a drain snake. This can quickly fix stubborn clogs in the bathtub. If this doesn’t work, it may mean that the clog is too far for you to reach and you will need professional drain cleaning to unclog it.
    • Can I Use Chemicals to Clean My Drains?
      Though there are chemicals available in the market for cleaning the drain, they are very bad for your pipes. When used frequently, the chemical will cause your pipes to deteriorate.
    • Can I Drain Water From My Dishwasher?
      If your dishwasher is not draining, it may be due to a clog. To fix it, try cleaning the strainer basket.
    • What Can Cause My Sink to Drain Slowly?
      If your sink is draining slowly, it means that there’s a clog in the line. Such clogs whether major or minor should be fixed immediately before they cause the pipes to burst or leak.
    • What Should I Not Pour Down My Sink?
      To prevent clogs and any other plumbing complications, you should avoid pouring flour, grease, food particles, and other sticky substances down your drain.

  • General Plumbing

    • Why is My Faucet Leaking?
      Several reasons cause faucets to leak. However, some of the main reasons for the leaks are corroded o-rings, valves, and gaskets. A leaking faucet can result in water loss and increased water bills. Get in touch with an expert plumber in your area and fix the leak.
    • Should I Be Worried if My Pipes Rattle?
      Rattling pipes are not normal. If your pipes are rattling, it means they are not secured. Get in touch with a plumbing technician to fix this problem.
    • What Should I do When a Pipe Bursts?
      The first thing you need to do when you notice a burst pipe is to shut off the water at the main valve then turn off your home’s electricity to prevent shock. After that, call an emergency plumber in your area immediately.
    • When Should I Consider Repiping My Home?
      If you need constant plumbing repairs, it may be time to consider repiping your home. This will save you from frequent repairs and huge water bills. An expert plumber will inspect your pipes and determine if you need repiping.
    • Why Is My Toilet Running?
      If your toilet is continuously running it may be due to a leaking fill valve, old toilet handle, or a failing flush valve. Since this can drive up your water bill, get an expert plumber to fix it immediately.
    • Why Is My Shower Pressure So Weak?
      This can occur due to the buildup of debris and other substances on the showerhead. The debris can clog the shower head and this will affect the shower pressure.
    • Why Is My Water Bill Too High?
      If you are experiencing a sudden increase in your water bill, chances are that you have a leak. Since some leaks are hidden, contact your plumber to inspect your pipes and fix all leaks.
    • Can I DIY My Plumbing Issues?
      While DIY projects are ideal around the house, it is never a good idea to DIY plumbing issues especially if you are not sure of the cause. To avoid injuries and further damages to your plumbing system, consult an expert plumber for all your plumbing needs.
    • What Plumbing Problem Constitutes As an Emergency?
      Problems such as an overheating water heater, broken down water heater, pipe bursts, and any other problem that requires immediate attention is an emergency. Though smaller problems such as clogs and leaks are not emergencies, you should ensure they are fixed ASAP to prevent any serious damages.

  • Furnace

    • Why Is My Furnace Leaking?
      The most common reason for leaks and moisture problems is improper installation, but it can also mean something wrong with the unit itself.
    • What Is Considered a Furnace Emergency?

      When faced with an urgent heating equipment issue, time is of the essence, which is why our team is ready and available 24/7 for emergency furnace repair in Oklahoma City. Some furnace problems can pose significant risks to safety or property and require immediate expert attention. We are committed to providing quick and effective solutions when an emergency arises. Whether it’s a sudden failure during a cold night or a hazardous malfunction, our experienced technicians are on standby around the clock to respond to your call for help.

      Furnace emergencies that require immediate attention include:

      • Complete system breakdowns in severe weather. During periods of extreme cold, a furnace breakdown can quickly result in dangerously low indoor temperatures. This not only compromises comfort but can also risk damage to plumbing due to freezing.
      • Carbon monoxide leak. A faulty furnace might release carbon monoxide (CO), a colorless and odorless gas that is lethal in high concentrations. Symptoms of a CO leak include a yellow burner flame, pilot light issues, and a sulfur-like odor. If you suspect a CO leak, you should evacuate the premises and call 9-1-1. Then, contact us immediately for emergency services.
      • Malfunctioning heat exchanger. The heat exchanger is a crucial component of your furnace that separates combustion processes from home heating. Cracks or damage to this part can lead to gas leaks, posing a serious hazard. Visible cracks or frequent symptoms of illness among household members or employees could point to this issue, demanding prompt, professional intervention.
      • Gas odors. If you notice the smell of gas, often akin to rotten eggs, it could indicate a natural gas leak within or around your furnace. These leaks are extremely dangerous and warrant immediate attention. Leave the area immediately and call 9-1-1, followed by our team to address the issue.
      • Electrical failures and sparking. Any signs of electrical failure associated with your furnace, such as sparking, frequent tripped circuits, or burnt smells, require urgent attention to prevent potential fires. 

    • What Are Some of the Most Common Furnace Problems?
      Some of the most common furnace issues that we regularly repair include faulty thermostats, dirty filters, dirty ductwork, broken blowers, faulty starting switches, tripped circuit breakers, and gas leaks. It can be difficult to know what exactly the underlying issue with your home furnace is, so if you think you may need service, call our certified professional technicians at Above + Beyond. We can assist you in resolving any issue that could arise.
    • Is It Normal for a Furnace to Smell When It’s First Turned On?
      It’s normal for a furnace to emit a slight burning smell when it’s first turned on – particularly after a long period of inactivity – as dust burns off. However, if you notice persistent or strong odors, it’s important to have your furnace inspected for potential issues. If you ever smell gas, sulfur, or rotten eggs, leave the area immediately and call 9-1-1.
    • Should I Be Worried If My Furnace Is Making Loud Noises?
      Furnaces typically produce some sounds while operating, but new or unusual noises often indicate underlying issues that need attention. Our recommendation: When in doubt, reach out. Our expert technicians can identify the source of the noise, address any problems we discover, and confirm that your furnace is working as it should.

  • HVAC

    • What Is the Meaning of HVAC?
      HVAC is an acronym for heating, ventilation, and air conditioning. It refers to the systems in a building that regulates temperature and airflow.
    • Which HVAC System Is Suitable for My Home?

      Several factors come into play when determining which system you should choose, from a basic furnace or air conditioner combination units to heating and cooling systems.

      To help you decide, here are some of the most important factors to consider:

      • The size of your home
      • How well your home is insulated
      • Your climate
      • What type of fuel do you use to heat your home
    • How Often Should I Service My HVAC System?
      It is recommended that you service your HVAC system at least once a year. However, if you have pets or allergies, you may need to service it more often. For the most part, regular maintenance will help keep your system running smoothly and efficiently.
    • How Do I Tell If I Need a New Heater or Air Conditioner?

      If your heater or air conditioner is more than eight years old, it’s likely time for a new one. You can also tell if you need a new unit by checking your energy bills; if they seem higher than average, that could be a sign that your system is no longer working efficiently.

      Finally, if you notice any strange noises or smells coming from your unit, it’s time for a replacement. It’s always best to plan and replace your system when it’s still in good condition.

    • What steps can I take to lower my energy bills?

      There are a few simple things you can do to help reduce your energy bills.

      First, ensure that your air conditioning unit is properly sealed and insulated. You can also install a programmable thermostat to help regulate the temperature in your home.

      Another great way to save on energy costs is regularly clean or replace your air filters. Finally, make sure to keep all of your doors and windows closed when the AC is running.

    • What's the Warranty Like Duration for a New HVAC System?
      The warranty for a new HVAC system usually lasts up to ten years. During this time, the manufacturer will take care of any repairs or replacements.
    • What Is the Best Filter for My HVAC System?

      There are many different types of filters available for HVAC systems. The best filter for your system will depend on the kind of system you have, the climate you live in, and the kind of air pollution in your area.

      Filters come in various sizes and shapes, so be sure to choose one compatible with your system.

      Some filters are designed to remove particles from the air, while others remove gasses and odors. In addition, some filters can reduce the amount of humidity in the air. Be sure to choose a filter that is appropriate for your needs.

    • Why is the temperature uneven in my home?

      If your home has more than one room, then the air conditioner or heater may not have reached total capacity yet, which could cause uneven temperatures throughout the house. Another reason for this issue may be that your home is not adequately insulated. You can call a professional to help you identify the source of the problem and fix it.

      If you are trying to conserve energy, make sure all your doors and windows are closed tightly. If there are any leaks in your home, then the conditioned air will escape, and this will cause the temperature to be uneven.

      You should also ensure that your air conditioner or heater is correctly sized for your home. If it is too small, it will not be able to cool or heat your entire house evenly.

    • If I Consider Adding an Extra Room, What Size Air Conditioner Should I Buy?
      If you’re adding an extra bedroom or bathroom to your home, installing a new unit for that area is best. You could use the ductwork from your old central system and add another package (indoor) unit near the new addition.
    • What Size of Air Conditioner Do I Need?
      To determine what size you need, consider the climate where you live, the size of your home, and how many windows it has. If you’re not sure, a professional can help. You also want to make sure that the air conditioner is sized correctly for your furnace.
    • How do I find a good service and installation HVAC company?
      It can be challenging to find a good service and installation HVAC company. You want to make sure you’re dealing with a reputable company that has experience installing and servicing HVAC systems. Contact us for accurate information about your HVAC system to find out more.
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