Join the Team

Position Summary:

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Above and Beyond Service Company vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience.
• Answer inbound calls with customers and address customer concerns
• Booking calls utilizing capacity planning and smart dispatch
• Make booking GLSA/PPC calls a priority, using waived dispatch fees or other avenues needed to book the call
• Make outbound calls as needed to reach the daily call count
• Call booking rate to be at 92% or higher, when training concludes
• Demonstrates customer care expertise and maintains high degree of credibility.
• Utilize customer relationship management software to book calls and keep customer information up to date
• Assist with booking Saige’s Loyalty Club Membership tune-ups and OG&E tune-ups
• Attend team meetings per supervisor or management’s direction
• Escalate customer issues to CSR Manager or Internal Operations Manager, if it cannot be handled by Customer Service Representative
• Maintain a positive atmosphere in the office and with other employees
• Prepare financing paperwork and collect payments.
• Participate in all company sponsored training classes.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Position Requirements:

• Minimum of 3 years customer service experience, preferably in the industry.
• A high school Diploma or GED
• Knowledge of Microsoft word, outlook, excel required
• Must maintain professional demeanor
• Proven Customer support experience or experience as a customer service representative
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize and manage time effectively.

Our Customer Support Representatives will be Industry Leaders (Professional, Communication, Efficiency, and Productivity)

GOAL:

Our Customer Support Representatives will be Industry Leaders (Professional, Communication, Efficiency, and Productivity)

PURPOSE:

Create a Positive Customer Experience:

• Support customers on the phone, during and after the job has been completed
• Maintain a courteous tone with customers
• Remember that customers are the lifeline of our company and always go above and beyond to meet their needs
• Using compassion, empathy, and positive language to resolve customer conflicts and maintain customer retention
• Identify core issues between customers and the company

Performance Metrics for Profit:

• Maintain average booking rate of 92% or higher to ensure optimal opportunities have been identified
• Maintain a chat response time of one minute or less for positive customer experience
• Keep all customer and location data up to date and accurate
• Continually work to grow customer memberships and keep cancellation under 3%
• Identify opportunities through age of equipment and properly mark job types
• Maintain necessary call count for each business unit to achieve set revenue and call count numbers for the budget

The Company Agrees to:

Company Benefit Package:

1.Pay the Employee an hourly rate of $- per hour

2.$10 per booked call after hours/on the weekends

3.$5 per call after hours/ on the weekends

4.Bonus Structure – Monthly

• Age of Equipment – 80% - 84% = $50
• 85% or Greater = $100
• Call Booking Rate – 92% - 95% = $100
• 96% or Greater = $150
• Chat Response Time – 1 minute or less = $75
• Last Response – 75% - 90% = $25
• 91% or Greater = $50
• Revenue Goals Achieved – $100 Per Trade
• $50 Extra if all 3 trades are achieved

5.Bonus Structure Quarterly

• Memberships Expired or Cancelled – Less than 3% = $100
• Membership Sales – 150 Sold = $200

6. Other Bonuses

• Based on phone/item sales (will be determined at time of spiff contest)

7. Company Benefit Package:

• 25% Health & Dental Insurance Paid on Employee Only
• Vision, Additional Life, Accident, Critical Illness, and Hospital (employee responsible for paying 100% of the premium)
• Simple IRA plan available with 3% company match.
• Paid Holidays as per Company policy.
• Vacation/Sick time accrued per Company Policy.

Are you looking for a career and not just a job? If the answer is yes, then Above and Beyond Service Company is the answer. We have job incentives that increase pay $5-$15 an hour above your hourly pay.

Above and Beyond is dedicated to providing exceptional and honest service for the comfort of our clients. We are committed to over delivering in every area, from answering the phones and scheduling to creating a comfortable home environment.

Team members are expected to deliver a standard of excellence, which is why the pay that we offer is excellent as well performance based incentives for each job.

Maintenance Technician:
We are seeking an entry-level, HVAC Technician who believe that they have what it takes to be part of a team that shows up for work to get the job done with a great attitude. If you can't find a way to get to work on time every time don't apply.

The Vision
The owners and staff at Above and Beyond know the importance of taking care of each customer and doing their very best each day to make customers smile about their experience.

The Atmosphere
In order to create a memorable experience, we hold our team members to a quality standard that is different from our competitors. When you experience our service, you will immediately know what we're all about. Our service has been designed with the discerning family in mind. Our service features attention to detail and friendly/reliable service.

What Above and Beyond Isn't?
At Above and Beyond, we pride ourselves on the details such as customer service and the overall experience we show during each visit. We don't focus on cutting corners and reducing our standards of quality in order to offer the cheapest comfort care.

The Mission
At Above and Beyond Service Company we strive to make people smile from the first phone interaction to the completion of their service &/or installation.

Serious inquiries only, submit resume, Contact Chelsea Myers @ 405-237-6009 with questions.

Job Type: Full-time

Salary: $18.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• HVAC: 2 years (Required)

License/Certification:

• Driver's License (Required)

Are you looking for a career and not just a job? If the answer is yes, then Above + Beyond Service Company is the answer. We have job incentives that increase pay $5-$30 an hour above your hourly pay.

Above and Beyond is dedicated to providing exceptional and honest service for the comfort of our clients. We are committed to over delivering in every area, from answering the phones and scheduling to creating a comfortable home environment.

Team members are expected to deliver a standard of excellence, which is why the pay that we offer is excellent as well performance based incentives for each job.

Service Technician:
We are seeking only experienced, licensed journeyman who believe that they have what it takes to be part of a team that shows up for work to get the job done with a great attitude. If you can't find a way to get to work on time every time don't apply.

The Vision
The owners and staff at Above and Beyond know the importance of taking care of each customer and do their very best each day to make customers smile about their experience.

The Atmosphere
In order to create a memorable experience, we hold our team members to a quality standard that is different from our competitors. When you experience our service, you will immediately know what we're all about. Our service has been designed with the discerning family in mind. Our service features attention to detail and friendly/reliable service.

What Above and Beyond Isn't?
At Above and Beyond, we pride ourselves on the details such as customer service and the overall experience we show during each visit. We don't focus on cutting corners and reducing our standards of quality in order to offer the cheapest comfort care.

The Mission
At Above + Beyond Service Company we strive to make people smile from the first phone interaction to the completion of their service &/or installation.

Job Type: Full-time

Salary: $28.00 - $38.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Supplemental pay types:

• Commission pay
• Performance bonus

License/Certification:

• Valid Oklahoma Journeyman License
• EPA Card
• Driver’s License 

If you DON’T have a valid HVAC Journeyman License with the Construction Industries Board, YOU WILL NOT BE CONSIDERED. Unlock the door to your future success as a full-time HVAC Service Manager with Above + Beyond Service Company! We're searching for a dynamic leader to steer our HVAC service team toward excellence. If you're hungry for competitive pay, meaningful benefits, and a work-life balance that's the envy of the industry, your journey starts here. Join us in redefining comfort and building lasting customer relationships.

Role Expectations:

Team Leadership:

• Recruit, train, and supervise a team of HVAC service technicians.
• Foster a positive and collaborative work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Implement training programs to enhance technical skills and keep the team updated on industry best practices.

Service Operations:

• Oversee the planning and scheduling of HVAC service calls.
• Ensure that all service requests are addressed promptly and efficiently.
• Monitor and manage service ticket queues to optimize technician workload.
• Implement and enforce safety protocols to ensure a safe working environment.

Technical Expertise:

• Stay abreast of industry trends, new technologies, and changes in regulations.
• Provide technical support to technicians, troubleshoot complex issues, and offer guidance on problem-solving.
• Collaborate with the procurement team to ensure the availability of necessary parts and equipment.

Customer Satisfaction:

• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of HVAC issues.
• Address customer complaints and work towards continuous improvement of service quality.
• Develop and maintain strong relationships with key customers.

Budget Management:

• Assist in the development and management of the departmental budget.
• Monitor and control expenses to ensure the efficient use of resources.
• Identify cost-saving opportunities without compromising service quality.

Reporting and Documentation:

• Generate regular reports on service performance, including key performance indicators (KPIs).
• Maintain accurate records of service activities, including work orders, service agreements, and customer communication.
• Provide timely and accurate reports to the Director of Operations.

Regulatory Compliance:

• Ensure compliance with all relevant codes, standards, and regulations.
• Stay informed about changes in industry regulations and implement necessary adjustments.

ABOUT OUR COMPANY

Our family-owned company has been providing stellar service to Edmond & Oklahoma City customers while servicing, maintaining, and replacing both residential and light commercial HVAC systems. We are a company that prides itself on customer service, receiving a 4.95 out of 5 star rating for customer satisfaction! Above + Beyond Service Company is all about creating comfortable spaces for our customers, and walking them through every step of the way. We believe that air conditioning is not merely a business, an industry, or a means of livelihood-it is a calling!

We only employ craftsmen who are not only highly skilled and technically qualified, but are also a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Our techs are positive, upbeat, and team-oriented! We believe in personal responsibility, which includes acting as a good steward of the environment and performing our duties safely. We hang our hat on our dedication to continuing education, improving our skills, and attaining the highest possible certifications in our chosen profession. Finally, we understand that a healthy work/life balance is key, so we keep our techs feeling accomplished and able to juggle the demands of the job and the responsibilities at home!

WHAT YOUR TYPICAL DAY LOOKS LIKE

As you step into your role as a Service Manager, your day is an exhilarating blend of strategy, technical mastery, and mentorship. Gather with your team to set the tone for the day, orchestrating a symphony of service calls and solutions. As the sun climbs higher, you're guiding your team through intricate troubleshooting scenarios, lending your expertise to elevate their skills and confidence.

At a customer's doorstep, you're not just fixing systems-you're crafting trust. Your ability to diagnose issues, communicate clearly, and inspire your team creates an experience that's more than service; it's peace of mind. Your day is a mix of challenges, triumphs, and the satisfaction of shaping a team that shines.

QUALIFICATIONS

• A valid driver's license and a driving record that meets state and insurance standards.
• A minimum of five years soaring as an HVAC/R service technician with valid journeyman license.
• The distinction of managerial experience, showcasing your leadership prowess.
• A commitment to stay on the cutting edge through industry certifications and ongoing development.
• A knack for neatness, underscored by your professional appearance in our signature uniform.

Preferred qualifications:

Additional HVAC/R badges of honor that highlight your dedication.

WORK SCHEDULE

Your journey as a Service Manager is well-balanced. While your hours can change with the seasons, and the occasional overtime and weekend work may be required, we're not about burnout. Our pledge to excellence includes a commitment to a healthy work-life balance.

READY TO BEGIN?

The road to becoming a Service Manager is paved with opportunity. Join us in reshaping comfort, making your mark, and embracing a future that's brilliantly cool. The journey starts now-will you take the leap

Job Type: Full-time

Salary: $60,000.00 - $151,480.00 per year

Benefits:

• 401(k) 3% Match
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

License/Certification:

• Valid Oklahoma Journeyman License
• EPA Card
• Driver’s License 

Are you an ambitious and skilled Plumbing Apprentice looking for a rewarding career opportunity? Join our dynamic team at Above and Beyond, where we value talent, dedication, and a commitment to excellence. As a Plumbing Installer, you'll play a crucial role in successfully completing projects and contributing to the growth of our company. Pay is hourly plus commission.

Responsibilities:

- Assist journeyman/journeywoman plumbers in the installation, repair, and maintenance of plumbing systems

- Assemble, install, and repair pipes, fittings, and fixtures

- Assist in testing plumbing systems for leaks and other issues

- Maintain a clean and organized work area

- Follow all safety procedures and protocols

Qualifications:

- Mechanical knowledge and aptitude

- Ability to work well in a team environment

- Strong attention to detail

- Basic math skills for measuring and calculating pipe lengths

- Ability to use hand tools effectively

- Willingness to learn and take direction from experienced plumbers

- Driver license required

Skills:

- Pipe threading: Ability to cut threads on pipes using a threading machine

- Welding: Basic knowledge of welding techniques for joining metal pipes

- Maintenance Person skills: Proficiency in general maintenance person tasks such as painting, drywall repair, etc.

- Carpentry skills: Basic carpentry knowledge for framing walls or building supports for plumbing systems

- Construction plumbing: Understanding of plumbing systems in construction settings

Please note that this is an entry-level position as an apprentice plumber. Training will be provided on the job, but any prior experience or skills related to plumbing or construction will be considered a plus.

Job Type: Full-time

Salary: $16.00 - $20.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Hourly Pay+ Performance Pay!!

Sign on Bonus:

Apprentice: Receive a $3,000 sign-on bonus.

Journeyman: Receive a 5,000 sign-on bonus.

Are you an ambitious and skilled Electrical Technician looking for a rewarding career opportunity? Join our dynamic team at Above and Beyond, where we value talent, dedication, and a commitment to excellence. As an Electrical Technician, you'll play a crucial role in successfully completing projects and contributing to the growth of our company.

Responsibilities:

• Work in the safest possible manner, adhering to company, customer, and OSHA guidelines.
• Complete all tasks in accordance with National Electrical Code (NEC) guidelines.
• Ensure job site safety, cleanliness, and timely job completion.
• Maintain a clean and hazard-free job site.
• Utilize hand tools, power tools, and equipment to perform electrical tasks.
• Proper installation following NEC guidelines.
• Assist with loading/unloading trucks and staging materials.
• Maintain company property and provide excellent customer service.
• Participate in safety meetings and required training programs.

Requirements:

• High School Diploma or equivalent.
• Valid Electrical Journeyman or Apprentice card with Construction Industries Board.
• Valid Driver's License; must be insurable by our insurance company.
• Ability to lift and/or carry up to 45 pounds.
• Work safely from ladders, lifts (up to 40 feet), and various heights.
• Physical abilities: bending, squatting, kneeling, twisting, turning, climbing stairs.
• Mechanical abilities are preferred.
• Ability to pass a background test and drug test.
• Willingness to work overtime and different shifts.
• Provide own hand tools, including a battery-operated drill.
• Some travel may be required (Monday through Friday).

Talent and Skills:

• Highly self-motivated and ambitious.
• Sense of urgency and pro-active problem-solving approach.
• High energy and action-oriented.
• Attention to detail and ability to learn quickly.
• Excellent oral and written communication skills.

Experience:

• Minimum 1 year with a Journeyman's or 2 year Apprentice License.

Company Perks:

• Take home vehicle with gas card
• Tool program
• Bonus/commission structure
• No on call
• Training opportunities
• Positive work/life balance
• Positive work environment

Company Benefit Package:

• Health & Dental Insurance paid on Employee Only.
• Vision, Additional Life, Accident, Critical Illness, and Hospital plans (employee responsible for 100% of the premium).
• Simple IRA plan available with a 3% company match.
• Paid Holidays as per Company policy.
• Vacation/Sick time accrued per Company Policy.

If you are a motivated individual with a passion for electrical work and meet the requirements mentioned above, we invite you to apply for this exciting opportunity. Join Above and Beyond Service Company and take your career to new heights! Apply now and be a part of our growing success.

Job Type: Full-time

Salary: $20.00 - $38.00 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Experience:

• Electrical: 2 years (Required)

License/Certification:

• Electrical Apprentice Card (Required)

Ability to Commute:

• Oklahoma City, OK 73114 (Preferred)